Support

We're here to help you get the most out of EquiSentry.

Contact Us

Have a question, found a bug, or need help with your account? Email us and we'll get back to you.

Frequently Asked Questions

How do I add my horse?

Open the app and tap the + button on the home screen to add a new horse. You can record its name, breed, date of birth, and photos, then start logging health records, feeding, farrier visits, and more.

How is my data stored and secured?

Your data is stored securely on Amazon Web Services (AWS) servers in the European Union, encrypted in transit (TLS) and at rest. We never sell or share your data. See our Privacy Policy for details.

How do I upload document photos (passport, insurance)?

Open a horse's Records tab and add a document. You can attach up to 10 photos per document, and they are uploaded and stored safely in the cloud. If a photo shows as "image unavailable," please re-upload it.

How do I delete my account?

You can delete your account and all associated data directly from the app, or visit our account deletion page. All data is permanently removed within 30 days.

Still need help?

Email us at equisentry.app@gmail.com and describe your issue, including your device and app version if possible. It helps us resolve things faster.